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Return & Refund Policy

At Gaovot, we always make sure that our products are of good quality. Customer satisfaction is our number one priority. All items we carry are inspected prior to shipment to ensure the quality and condition of the items shipped. Our customer support team is always at your service.

If you do receive a defective product, don't worry, we have a very simple return process. We apologize for any inconvenience this may cause.

What should you do when you receive a defective product?

After you determine that you have received a defective product, please contact our after-sales service via our website instant messenger or email [email protected] within 14 days.
Inform us of the problem and provide a photo or video that clearly shows the quality defect of the product.
Once the product is confirmed to be defective, we will arrange for a replacement product or refund to your original payment without returning the defective product.
If we are not notified within 14 days of receiving the item, it will no longer qualify for a return or replacement.

*The exact color of the product may vary depending on the camera lens, indoor/outdoor lighting and computer monitor resolution. Garment styles may also vary. These conditions are not considered defects and the buyer will pay return shipping costs if an attempt is made to return the item to our warehouse.

Can I return or cancel my order if it's not a quality issue?

Cancellations are accepted before shipment. Orders that have been shipped cannot be cancelled. (2-7 business days processing time)
If you initiate a return or exchange for reasons other than a quality defect, you are responsible for return shipping costs and reshipping costs. The specific fee should be based on the express company you choose.
Returns and exchanges will only be accepted within 14 days of receipt of the item.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Notes

Custom-order or personalised items do not have a right to 14 days refund.

Can I return an item if it is worn, damaged or if the tags have been removed?

Please only return items that are in the same condition as you received them - undamaged and unwashed, with tags and packaging still attached.
We don't accept returns of items with a non-returnable mark or free merchandise.

*We are not responsible for damage to clothing caused by improper care or handling or incorrect sizing.

Returns

What is the return process?

Click the Return button on your order to begin your return process.
If you use the return label provided by Gaovot, you will still be responsible for any return shipping fees and actual shipping charges. The return shipping fee will be deducted from your return amount.
You can return multiple return orders in one package. To ensure you receive the correct return amount, you must request a Return Authorization Request for each order/item you return. You must include a return authorization form and invoices for all returned orders/items.
Once we receive the returned item, we will process your return within 2-7 business days. And we will return the amount (after deducted shipping costs) to your original payment account (credit or debit cards may take an additional 3-10 business days to process).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed (within 3-7 business days) , and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
In case of a refused package or wrong shipping address, return shipping fee will be deducted.
Shipping and insurance charges are not refunded.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Sale Items

Only regular priced items may be refunded, unfortunately sale items or reduced price items are neither returnable nor refundable.

Shipping

To return your product, you should mail your product to the address provided by our customer service. (Please don't return items to the sender's address on the package. )
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Important Notes

All returns must be approved by our customer service department.
Please don't return items to the sender's address on the package. You can only ship to the address provided by our customer service.
Please make sure your return package does not contain any non-Gaovot items or we will not be responsible for sending them back to you.
If you have any doubts, please contact us via instant messaging or email: [email protected].

*All sales, clearance, Black Friday sales, or more discounts are final sale.

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